A look at: Burbank Glendale Downey

About Portos

Item prices are subject to change and items including designs, may slightly differ from picture shown.

 

 

Store addresses and business hours.

Business hours may vary during Holidays.

 

Porto’s Bakery Burbank 818-846-9100

3614 W. Magnolia Blvd.

Burbank, CA 91505

Mon-Sat 6:30 am - 7:30 pm

Sunday 7:00 am - 6:30 pm

 

Porto’s Bakery Downey 562-862-8888

8233 Firestone Bld

Downey, CA 90241

Mon- Sat 6:30 am - 8:30 pm

Sunday 7:00 am- 7:00 pm  

 

Porto’s Bakery Glendale 818-956-5996

315 N. Brand Blvd.

Glendale, CA 91203

Mon-Sat 6:30 am- 7:00 pm

Sunday 7:00 am - 5:30 pm

 

Are you closed any days of the year?

 

We are closed five days each year.

 

Closed- New Year’s Day (January 1 st )

Closed- Memorial Day (May)

Closed- Labor Day (September)

Closed- Day after Thanksgiving; we are open on Thanksgiving Day (November)

Closed- Christmas Day (December 25 th )

 

Our business hours change on most holidays.  On major holidays and on Valentine’s, Easter, Mother’s day, Father’s day, Halloween, and New Year’s Eve we open and close earlier than our normal schedule.  Hours on the day preceding a major holiday may also fluctuate. Please call the store for special holiday hours.

   

Why are the store hours different per location?

Each store has its own dynamics.  The Burbank location has recently extended its hours of operation.  At this time, Glendale will continue closing at 7pm, Monday through Saturday.

 

What methods of payments do you accept?

Cash, Visa, MasterCard, and American Express are accepted. We do not accept checks.

 

Can I use someone else’s credit card to pay for my order?

In accordance with our credit card agreement, the person using the card must be the card owner.

 

Do you accept payments over the phone?

Payments over the telephone are not accepted.

 

I cancelled my order in Burbank can I get my money in Glendale?

Each store operates independently.  We are not able to transfer funds between the stores.

 

What is your cancellation policy?

We understand that unexpected circumstances arise and you may need to cancel.  For orders of non-custom items (ie. items made daily without order), we ask that you contact us with as much advance notice as possible, no later than 24 hours in advance of your scheduled pick up time.  For eligible deposit refunds, your original deposit receipt is required.  Cash will not be issued for deposits paid with credit card; please bring the original card used so that we could issue a refund back to the card.

 

Cancellations of orders of non-regularly made or “custom” items require a minimum of 72 hour advance notice.  Cancellation fees will apply as these items are made just for you and will likely be discarded.

 

Wedding cake and specialty/custom orders require a minimum of 1 week cancellation notice.  Non-refundable charges, and cancellation penalties will be explained to you at the time you place your custom order. Note that Wedding cakes and multi-tiered cakes are only available in our Glendale location as of November, 2010.

 

Do I need to leave a deposit when I place an order, if so, how much do I need to leave?

All orders require a 20% deposit.  Orders with delivery require full payment prior to the delivery date.  In addition, certain orders have non-refundable fees and deposits.

Wedding cake orders and large custom orders must be fully paid 4 weeks prior to pickup/delivery date.

 

Where do I park?

The Glendale store has metered parking both in front, and at the rear of the store.  The entrance to the rear parking lot is on the north-east corner of California and Orange.

Ninety minute free parking is available across the street in the multi-level parking structure located behind the bakery, on the south-east corner of California and Orange.  Validation is not required when using the structure.

Parking for our Burbank location is available free of charge at the rear of the bakery on Hollywood Way.  Make a right hand turn onto the parking lot, as you travel north on Hollywood Way.  There is also street parking on Hollywood Way, and on Magnolia Blvd.

Parking for our Downey location is available behind the bakery in the parking structure.

 

Do you plan on expanding your parking lot?

We are always working with city officials and neighbors in order to make your parking experience as quick, efficient, and safe as possible.

 

Why don’t you open a Porto’s Bakery in (your city of choice)?

We would love to open additional stores.  But, we have chosen to grow slowly in order to maintain the highest quality that our customers expect.

 

Does Porto’s offer a franchise program?

In order to maintain our high quality standards, Porto’s Bakery continues to be family-owned and operated.  We do not offer a franchise program.

 

Can you ship items?

Sorry, we do not offer shipping services.

 

Is wifi /wireless internet available?

Sorry, we do not offer this service.

 

Do all of your locations have a party store?

No. Only the Glendale location offers a Party Store, located on the 2 nd floor.

 

Do you accept seating reservations?

We are unable to accept reservations regardless of party size.

However, once you have arrived, the store manager will be happy to assist you.

   

What is the difference between the Café and Bakery lines?

The Bakery line offers all available items in an unlimited quantity, including cakes, pastries, sandwiches, and coffee bar products.  The Café is set up to be an express line for dining purposes, displaying only the most popular bakery items.  While you can purchase your food and coffee bar items from the bakery line, the café line is ideal for lunch orders and limited pastry items.

 

What is the usual wait time in the bakery line?  In the café line?

As there are many factors including time of day, day of week, and time of year, it is impossible to give an exact wait time.  We monitor our serving times throughout the day, every day.  We have found the average wait time at peak hours to be under 15 minutes in the Bakery line, and under 10 minutes in the Café line.  During the weekend, the average wait time is slightly higher due to larger orders being filled.  During the holidays, we ask that you please allow ample time to purchase products or pick up orders.

 

As part of our ongoing effort to improve our customers’ experience, during the weekends, and on holidays, our most popular items are freshly pre-packed, and available in dozens.

 

When are you slow?

Everyone loves freshly baked goods, thus not often are we really slow.  But, you will see the least number of clients during 2:30 pm and 4:30 pm, Monday-Thursday.

 

What if I want just a whole cake? Do I still have to wait in the bakery line?

As whole cakes are usually personalized, and tend to slow down the bakery line, we offer an express CAKE ONLY line.

Using the cake line, you can purchase one or multiple whole cakes, including the 8”, and 11” fruit tarts, the 8” bread pudding, and the 8” flan.  The Glendale store opens this line every day.  The Burbank store opens it only on Fridays, and Saturdays 10:00am- 6:00pm, and on Sunday 8:00am-4:00pm.

If you are purchasing a whole cake, and additional items, such as individual sized desserts, then please use the main bakery line.

 

Can I get additional items with my purchase, such as plates, utensils, or additional boxes?

Our prices do not include additional items.  But, we will try to accommodate these types of special requests at an additional charge.  For your convenience, the Glendale store features a party store on the 2 nd floor where you can pick up themes and solid-colored paper products, balloons, gift items, and piñatas.

 

What if I have a problem with my order or a particular product?

We ask that you check your purchases against your receipt prior to leaving the store.

If there’s a problem with your purchase, please return to the store with your receipt and ask to speak to a manager.  If you’re unable to return same day, call the location you visited and provide us with an explanation of the problem, the information from your receipt, and  your contact information.  A manager will follow up with you as soon as possible, most often on the same day.  Your original receipt is required to resolve any discrepancy.

 

How should I heat up my catering items?

 

All catering items are given out cold since in most cases, the items will not to be consumed within the hour.  This serves to avoid duplicate reheating.

Prior to re-heating, all items above should be kept refrigerated.  Once reheated, all items should be consumed, or discarded.

 

When heating in the oven, remove items from the box, and use an oven safe tray, or cookie sheet.  When heating in the microwave, remove the items from the box, and heat using a microwavable plate.

 

General guidelines:

 

Party sized items

Oven preheated at 350 °

Microwave (rotating plate)

 

 

 

Meat Pies

6-8 minutes

not recommended

Chorizo pies

6-8 minutes

not recommended

Chicken Empanadas

6-8 minutes

not recommended

Spinach Feta pies

6-8 minutes

not recommended

 

 

 

Potato Balls

6-8 minutes

2-3 minutes, quantity of 25

 

 

 

Ham Croquettes

5-7 minutes

1-2 minutes, quantity of 25

Chicken Croquettes

5-7 minutes

1-2 minutes, quantity of 25

 

 

 

Pork Tamales

8-10 minutes

not recommended

 

 

 

Regular-sized items

Oven preheated at 350 °

Microwave (rotating plate)

 

 

 

Meat Pies

8-10 minutes

not recommended

Chorizo pies

8-10 minutes

not recommended

Chicken Empanadas

8-10 minutes

not recommended

Baked Ham & Cheese Croissant

8-10 minutes

not recommended

 

 

 

Rellenitos

6-8 minutes

2-3 minutes, quantity of 12

 

 

 

Potato Balls

8-10 minutes

3-4 minutes, quantity of 12

 

 

 

Ham Croquettes

7-9 minutes

2-3 minutes, quantity of 12

Chicken Croquettes

7-9 minutes

2-3 minutes, quantity of 12

 

 

 

Pork Tamales

10-12 minutes

not recommended

 

 

 

 

 

Where can I place my wedding cake order?

At the Glendale store.  Although walk-ins are welcomed, the wait time will depend on the number of pre-scheduled appointments at the time of your arrival.  Thus, we recommend that you call for an appointment with a Wedding Cake Specialist at 818.956.5996.

To set up an appointment, you may also email us at glendaleorders@portosbakery.com with your requested appointment time at least 48 hours in advance.  Emails are checked daily after 7:30 pm except on Sundays.  Your appointment request will be considered and confirmed with you by email response.

 

How much advance notice do I need to give for a wedding cake?

Most orders must be placed two months in advance.  However, due to the complexity of custom requests, further advance notice may be necessary.

 

Do you offer delivery?

Delivery is available exclusively from our Glendale store within 100 mile radius, and runs from $1 to $3 per mile.

Our product prices, neither quoted, nor stated include delivery charges.

The complete order, including delivery charges, must be paid in full, no later than 3 days prior to the delivery date.  Payment must be done in person at the Glendale store.  We do not accept payment over the telephone.

 

Can I place my order in one location and pick up at another?

No.  The stores operate under separate computer systems and do not share information.  You must pick up at the pick-up location you specified at the time you ordered.

 

Can I place my order on line?

We are unable to take online orders.  However, you can minimize the time spent at the store, or on the telephone, by leisurely browsing through our products on this site, and creating your wish list.  Depending on the items selected, you may be able to place your order over the telephone, or, if a deposit is required, you can bring your wish list into the store for faster processing.

         

What kind of orders do you accept over the phone?

Only certain items can be ordered over the telephone.  We can accommodate lunch orders, most catering items, and basic cakes. Browse through our products to see applicable restrictions.  Although we may be unable to reserve a certain product, if the particular product is available when you arrive for pickup, we will get it for you. Please note that we do not take payment over the phone.

  

Do I have to make two lines if I have an order and want additional items?

No. Proceed to the Preorder pickup department and provide them your order number. The sales associate will gather your order and then assist you with all additional requests.

  

How far in advance must I place my order?

Most items need a minimum advance notice of 24 hours, other items need more time.  Most lunch orders require 2 hour notice.  Browse through the items on this site to see advance ordering requirements.

Custom cakes usually require 2-3 weeks advance notice, and full prepayment.  Please note that we do not take payment over the telephone.

Wedding cakes must be placed at least two months in advance and paid in full 4 weeks before the pickup/delivery date.

 

Why does it take two to three weeks for a custom cake order?

The chosen design, details, or specialty decorations, may not be readily available.  Additional time must be allowed for the extra preparations needed, and/or the ordering, purchasing, and delivery of decorations requested.

 

Where do I pick up my order?

Each location has a Pre-order Pick-up area marked by signs.  In the Glendale store Pre-order Pick-up is located on the Café side.  In the Burbank store, enter the main entrance and proceed to the right, all the way past the bakery line.  We usually have a greeter at the entrance that can assist you.

 

Why do I need to wait if I pre-ordered?

Preordering is meant to be convenience for our clients, and an assurance that the products ordered will be available.  We make every effort to have your items finished for you, at your scheduled pick up time.

 

For normal days, we take a limited number of orders to be picked up each hour in order to maintain the wait time under 10-15 minutes.  During holidays, please allow additional time when picking up orders.

 

Uncontrollable factors may increase the wait time in the pre-order line, including additional items ordered at the time of pickup, the accumulation of clients that are not picking up at their pre-scheduled time, and the amount of people that walk in to place an order during the time of your arrival.

Orders must also be gathered upon your arrival as different products demand different holding temperatures.  Certain orders take 10 to 20 minutes to come together.  Additional time must also be allotted for writing on cakes to your specifications.

 

You may then ask, why preorder?  It is true that sometimes the bakery line may be faster, and what you have preordered is readily available that day and at that precise moment.  But, as nobody knows what the people in front of you are about to take, there is no guarantee that your desired item will still be available when your turn comes.

  

Why do I have to pick up my order within the two hour window?

In order to guarantee maximum freshness, all orders are finished as close as possible to your prescheduled pick up time.  As orders are picked up, holding space frees up for new orders being finished.  Limited space becomes a greater challenge when space does not become available as planned and delays the process for later scheduled customer pickups.

 

Why do you have a picture of items on a platter and mine came in a box?

Most customers prefer to use their own party ware, thus our item prices do not include the price of the platter.  However, plastic-domed platters are available at additional cost.  Please let our representative know which items you would like us to put in platters at the time of ordering.

 

Why do I have to pay for a platter?

As most customers prefer to use their own party ware, our prices do not include the cost of the platter.

 

Can someone help me carry out?

Yes, we have staff available to help you out upon completion of your transaction.

 

I’m in my car in the parking lot can you bring my order out?

We do not offer drive thru pickup service.

 

What are your top selling items?

 

Cheese Roll™ - cheese filled pastry

Refugiado™ - guava and cheese pastry

Potato Ball™ - stuffed potato

Meat Pie

Chicken Croquette

Cuban Cake

Mango Mousse

Cuban Sandwich

Pan con Lechon

 

What is a Cuban cake?

Our most popular cake, the Cuban cake, is a yellow sponge cake soaked in light French Brandy syrup.  The Brandy evaporates during cooking, leaving the flavor behind, making this a rich, sweet cake.  Our Cuban cake is available daily in two sizes (serves 10-15, or 20-25) with choice of vanilla custard filling, or pineapple/vanilla custard filling.

 

What is a mousse dessert?

Mousse is a French term, meaning “froth”, or “foam”.  Rich, light, and airy, made with whipped cream, gelatin, and eggs.

Most of our mousses have at least one thin layer of cake, providing delicious offsetting texture.  Our mousses come in either chocolate, or natural fruit flavors.

 

Do you offer a nutritional guide?  How much saturated fat is in your products?

A nutritional guide is not available at this time.

 

Can I look at available cake decorations on line?

You can view our most popular decorations by browsing through the Custom Cakes area of this site.  As the entire decorating process is done by hand, decorations and colors may vary slightly from the picture shown.

 

Additionally, the Glendale store can accommodate custom cakes.  Bring in a picture of what you are looking for and we may be able to create it for you.

Due to limited resources, the Burbank store cannot deviate much from our regular decorations.

 

Can I sample your cakes?

We offer samples of our basic cakes.  At the Glendale store, you can sample when you place your order on the 2 nd floor.  At the Burbank store, you can sample when you place you order in the Pre-order department.

 

Do you make shaped cakes? How do you charge for these?

Only the Glendale store can make shaped cakes.  As this is a custom request, the charge is based on the number of servings of the cake and the level, and time required for the art work.  All shaped cakes generally require 2-3 weeks advance notice and full prepayment.

 

Do you use fondant on cakes?

Only the Glendale store makes cakes using fondant.  All cakes with fondant are categorized as custom cakes and generally require 2-3 weeks advance notice and full prepayment.

 

Do you make picture cakes?

Yes, we do.  Bring in your picture, no larger than 8” x10”.

Your picture will be printed using food coloring, thus the final product will usually be slightly duller and the colors may slightly differ.  Bright colors will not transfer properly, for example gold will print mustard yellow.  For best results, ensure your picture is the best quality possible.  All imperfections will transfer onto the final product.  

Computerized alterations of the original picture cannot be done, and we cannot accept Copyrighted or Trademarked pictures.

 

Picture cakes must be finished with buttercream or meringue icing.  All picture cakes require a $ 10.00 per printout, non-refundable fee.

 

How should I preserve my cake?

We recommend that cakes are kept tightly sealed in the refrigerator until consumed.  Picture cakes should be kept in a cool, dry area as the picture may sweat in the refrigerator.  We do not recommend storing unconsumed picture cakes that have been out for more than 8 hours.

 

Can I bring my own flowers to put on a cake?

No.  Our vendors provide us with the best selection and appropriate flowers to place on cakes.  

 

How do I apply for employment?

Applications are accepted Tuesdays and Thursdays from 2pm to 5pm at the store you would like to apply to. Please request an application from the Preorder department. Qualified applicants will be contacted only when positions become available.