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Don't see your favorite? Please note that we are temporarily offering an abbreviated menu.

FAQ

We’d love to hear from you! Whether you have a general question or just want to get in touch, the Porto’s team is here to help! Visit our Contact Us page if you don’t find an answer here.

When are you open?

Yes, we are open every day, 6:30 am to 8:00 pm, to serve you. All bakeries are open for pick-up and dine-in service. For further details, please see our locations page.  

To place a same-day order for pick-up (7pm cut off), please click here! To find the location nearest you, click here!

To place an order for Porto’s Bake at Home, please click here!


How can I place an order?

To place a same-day order for pick-up (7pm cut off), please click here! To find the location nearest you, click here!

To place an order for Porto’s Bake at Home, please click here!


How can I connect with a Porto's team member?

To reach a Porto's team member, please contact in one of the following convenient ways:

To call the bakery nearest you, click here!

To send us an email, visit our Contact Us page and a team member will reach back out to you as soon as possible.


I have a general question, whom should I contact?

We would love to hear from you.

To send us an email, visit our Contact Us page and a team member will reach back out to you as soon as possible.


I have a question regarding Porto's Bake at Home, whom should I contact?

We would love to hear from you!

Email us at bakeathome@portosbakery.com.

Have a quick question? Live chat with us at Bake at Home or give us a call at 323.558.5980 between the hours of 8:30am to 4:00pm PST.


What cakes do you currently offer?

The following are the whole cakes we currently offer:  

Tres Leches Box  

Dulce de Leche Cake Roll  

Rosa Porto's Pineapple Cuban Cake  

Milk’n Berries Round  

Carrot Cake Round  

Chocolate Raspberry Cake Round  

Parisian Chocolate Round  

Fresh Strawberry Cheesecake  

NY Cheesecake  

Mango Mousse Round  

Red Velvet Round  

Tiramisu Round

Tres Leches Round  

Fresh Fruit Tart Round


I don't see my favorite item on the menu. Where did it go?

We have temporarily abbreviated our menu. We look forward to reintroducing many familiar items and introducing new items as well!


What methods of payments do you accept?

We accept all major US credit cards, cash, and mobile payment. We unfortunately cannot accept cards issued outside of the US at this time.


Do you accept payments over the phone?

Currently, we accept payment online for all same-day pick-up orders. To place a same-day order for pick-up (7pm cut off), please click here! To find the location nearest you, click here!

To place an order for Porto’s Bake at Home, please click here!


I canceled my order in one location, can I get my money in another location?

Unfortunately, not at this time. Please follow up with the bakery your order was placed with so we can best assist.


Do you ship nationwide? I'd like to send a gift!

Yes! We now ship with Porto's Bake at Home. You can place your order here!


Can I place my order in one location and pick up at another?

Unfortunately, not at this time. Please pick up at the bakery you specified at the time you ordered.


Can I place my order online?

To place a same-day order for pick-up (7pm cut off), please click here! To find the location nearest you, click here!

To place an order for Porto’s Bake at Home, please click here!


Are you currently offering catering?

At this time, we are not offering catering or our party-sized pastries and platters. We hope to again soon!


Are you currently offering custom or wedding cakes?

At this time, we are not accepting orders for custom or wedding cakes. We hope to again soon!


What are your top selling items?

Cheese Roll™

Refugiado™

Potato Ball™

Meat Pie

Chicken Croquette

Parisian Chocolate Cake

Mango Mousse

Cuban Sandwich

Dulce de Leche Besitos

 

See more favorites here.


How should I store my cake once I get home?

We recommend that cakes are kept tightly sealed in the refrigerator until enjoyed and stored for no more than 24 hours.


Do you offer a nutritional guide?

A nutritional guide is not offered at this time. Should you have a question regarding an ingredient or allergy, please send us an email by visiting Contact Us page and a team member will reach back out to you as soon as possible.


Do you have any gluten free items?

Unfortunately, we are not able to label anything as “Gluten-Free” (due to the nature of the baking process there is gluten present in the air). We do, however, have the following items on our current menu that are wheat-free:

Platos: Lechon Plato and Chicken Plato

Soups: Black Bean Soup (wheat-free if served without the sliced baguette)

Should you have a question regarding an ingredient or allergy, please send us an email by visiting Contact Us page and a team member will reach back out to you as soon as possible.


Do you have any vegan items?

The following is a list of vegan items available daily at Porto’s. Please note, we cannot rule out possible cross-contact.

Breads: French Baguette, French Rolls, Walnut Raisin Batard, our Sourdough line (batard & baguette), and our

Multigrain Batard (contains honey).

Soup: Black Bean Soup (vegan if served without cotija cheese)

Other: Mariquitas (Plantain Chips)

Should you have a question regarding an ingredient or allergy, please send us an email by visiting Contact Us page and a team member will reach back out to you as soon as possible.


Do your products contain MSG?

We do not bake or cook with any ingredients that contain MSG.


Which of your items contain lard?

The items that contain lard are made up of the following but not limited to Cuban Crackers (lard), Cuban Bread (lard), Bolillo (lard), Tamal (lard & pork), Ham Croquette (no lard, only ham), and any item with pork/chorizo from our Cafe.

Should you have a question regarding an ingredient or allergy, please send us an email by visiting Contact Us page and a team member will reach back out to you as soon as possible.


Which of your items contain gelatin?

The items that contain gelatin are made up of the following but not limited to Quesadilla and our New York Cheesecake 9" (Gelatin found only in Sour Cream Topping). The following items consist of Kosher Gelatin: Carrot Cake Slice, Parisian Cake Slice, Tiramisu Cup, Carrot Cake 9", Chocolate Raspberry Cake 9", Parisian 9", Mango Mousse 9", Red Velvet 9".

Should you have a question regarding an ingredient or allergy, please send us an email by visiting Contact Us page and a team member will reach back out to you as soon as possible.


How do I apply for employment?

Thank you for your interest! Apply Here!


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Porto's Bake at Home
We ship nationwide!
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