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Don't see your favorite? Please note that we are temporarily offering an abbreviated menu.

All locations are now open for dine-in at 50% capacity!
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FAQ

We’d love to hear from you! Whether you have a general question or just want to get in touch, the Porto’s team is here to help! Visit our Contact Us page if you don’t find an answer here.

Are you currently open?

Yes, we are open Monday through Thursday from 7:30 am to 7:30 pm and Friday through Sunday from 6:30 am to 7:30 pm to serve you. All bakeries are open for pick-up and dine-in service. For further details, please see our locations page.  

To place a same-day order for pick-up (6pm cut off), please click here! To find the location nearest you, click here!

To place an order for Porto’s Bake at Home, please click here!


How can I place an order?

To place a same-day order for pick-up (6pm cut off), please click here! To find the location nearest you, click here!

To place an order for Porto’s Bake at Home, please click here!


I am trying to call the bakery, but cannot get through. Why aren't you answering the phone?

We apologize for the inconvenience and appreciate your patience as we work on continuing to serve you and our community. Please know our team is actively working to answer all calls in a timely manner.


I have a general question, whom should I contact?

We would love to hear from you. Email us!


I have a question regarding Porto's Bake at Home, whom should I contact?

We would love to hear from you!

Email us at bakeathome@portosbakery.com.
Have a quick question? Live chat with us at Bake at Home during the day, or give us a call at 323.558.5980.


What cakes do you currently offer?

The following are the whole cakes we currently offer:  

Tres Leches Box  

Guava Jelly cake Coll  

Dulce de Leche Cake Roll  

Milk’n Berries 8”  

Carrot cake 9”  

Chocolate Raspberry cake 9”  

Parisian Chocolate cake 9”  

Fresh Strawberry Cheesecake 9”  

NY Cheesecake 9”  

Mango Mousse cake 9”  

Red Velvet cake 9”  

Tiramisu cake 9”  

Tres Leches 10”  

Fresh Fruit tart 11”


I don't see my favorite item on the website, where did it go?

We have temporarily abbreviated our menu at this time. We look forward to offering our full menu again soon!


What methods of payments do you accept?

We accept all major credit cards.


Do you accept payments over the phone?

Currently, we accept payment online for all same-day pick-up orders. To place a same-day order for pick-up (6pm cut off), please click here! To find the location nearest you, click here!

To place an order for Porto’s Bake at Home, please click here!


I cancelled my order in one location, can I get my money in another location?

Unfortunately, not at this time. Please follow up with the bakery your order was placed with so we can best assist.


Do you ship nationwide? I'd like to send a gift!

Yes! We now ship with Porto's Bake at Home. You can place your order here!


Can I place my order in one location and pick up at another?

Unfortunately, not at this time. Please pick up at the bakery you specified at the time you ordered.


Can I place my order online?

To place a same-day order for pick-up (6pm cut off), please click here! To find the location nearest you, click here!

To place an order for Porto’s Bake at Home, please click here!


Are you currently offering catering?

At this time, we are not offering catering or our party-sized pastries and platters. We hope to again soon!


Are you currently offering custom or wedding cakes?

At this time, we are not accepting orders for custom or wedding cakes. We hope to again soon!


What are your top selling items?

Cheese Roll™

Refugiado™

Potato Ball™

Meat Pie

Chicken Croquette

Parisian Chocolate Cake

Mango Mousse

Cuban Sandwich

Dulce de Leche Besitos

 

See more favorites here.


How should I store my cake once I get home?

We recommend that cakes are kept tightly sealed in the refrigerator until enjoyed and stored for no more than 24 hours.


Do you offer a nutritional guide?

A nutritional guide is not offered at this time.


Do you have any gluten free items?

Unfortunately, we are not able to label anything as “Gluten-Free” (due to the nature of the baking process there is gluten present in the air). We do, however, have these items on our current menu that are free of wheat: Platos: Lechon Plato and Chicken Plato Soups: Black Bean Soup (wheat-free if served without the crostone) and Lentil & Vegetable Soup (wheat-free if served without the crostone) For more information regarding allergens, please email us.


Do you have any vegan items?

The following is a list of vegan items available daily at Porto’s. Please note we are not a vegan kitchen and thus can not rule out possible cross-contact. Breads: French Baguette, French Rolls, Walnut Raisin Batard, our Sourdough line (batard & baguette), and our Multigrain Batard (contains honey). Soup: Black Bean Soup (vegan if served without cotija cheese) Other: Mariquitas (Plantain Chips) For more information regarding vegan items, please email us.


Do your products contain MSG?

We do not bake or cook with any ingredients that contain MSG.


Which of your items contain lard?

The items that contain lard are made up of the following but not limited to Cuban Crackers (lard), Cuban Bread (lard), Bolillo (lard), Flauta (lard), Chorizo Pie (no lard, only pork), Tamal (lard & pork), Ham Croquette (no lard, only ham), and any item with pork/chorizo from our Cafe. If you would like more information, please email us.


Which of your items contain gelatin?

The items that contain gelatin are made up of the following but not limited to Quesadilla and our New York Cheesecake 9" (Gelatin found only in Sour Cream Topping). The following items consist of Kosher Gelatin: Carrot Cake Slice, Parisian Cake Slice, Tiramisu Cup, Carrot Cake 9", Chocolate Raspberry Cake 9", Parisian 9", Mango Mousse 9", Red Velvet 9". If you would like more information, please email us.


How do I apply for employment?

Thank you for your interest! Apply Here!